Secure, audited SaaS access for every agent — even on BYOD
Give outsourced and work-from-home agents fast access to your CRM, helpdesk and knowledge tools — with copy/paste, downloads, screenshots and risky sites governed, customer PII contained, and AI assist that never leaks data. No MDM required.
The outsourced-access problem
Outsourced and BYOD agents touch sensitive customer data on unmanaged devices, with no containment, weak audit, and AI tools you can't approve.
Unmanaged devices
Agents work from personal laptops you don't own and can't enroll in MDM — yet they handle your customers' data.
Data leakage
Copy-paste, downloads, screenshots and personal apps make it trivial for customer PII to walk out the door.
Audit gaps
When something goes wrong, you can't prove who accessed which record, when — across the BPO's sprawl of tools.
The controlled corporate surface on any device
Mira is the managed browser agents sign into. Company data stays inside it — governed, encrypted and wipeable — while agents stay productive with knowledge-aware AI assist.
- Data containmentDownloads, uploads, clipboard, printing and risky sites are governed so customer data stays inside the managed browser.
- Ephemeral, encrypted local dataCorporate session data is encrypted with OS-wrapped keys and TTLs — wipeable on session end or remotely revoked by admins.
- Lightweight device postureCheck OS, patch level and disk encryption at sign-in — without managing the device.
- Knowledge-aware AI assistAgents get suggested answers and summaries from approved knowledge bases, with PII redacted before any provider call.
Capabilities for contact centers
Agent workspaces
Role-tuned workspaces across CRM, helpdesk, telephony and knowledge tools — only the approved apps, nothing else.
Copy / download controls
Govern clipboard, downloads, uploads and printing per role to stop data exfiltration.
Remote revocation & wipe
Cut a single agent, team or the whole BPO instantly: sessions end, the workspace locks, cached data is wiped.
Customer PII DLP
Detect and redact card numbers, SSNs and account data before it leaves the managed browser.
Governed agent assist
Suggested replies and call summaries from approved knowledge — under policy, with provenance.
Full activity audit
Teleworker and call-center activity is logged for compliance and QA — metadata-first.
Across the contact-center floor
Productive agents, contained data, provable compliance — onshore, offshore or at home.
- Outsourced operationsOnboard a BPO in days with least-privilege, audited access — no laptops to ship or manage.
- Work-from-home agentsSecure access to your SaaS from personal devices, with containment and remote revocation.
- Seasonal & surge staffingSpin up and cut access fast for temporary agents, with full audit.
- QA & compliance reviewReconstruct agent activity for quality scoring and dispute resolution.
Trusted apps for this role
Mapped to your obligations
Questions for Call Center & BPO teams
Do agents need company laptops or MDM?
How do you stop data from leaving?
Can we cut a BPO's access instantly?
Secure your outsourced and remote agents today
See Mira give BYOD agents safe, audited access to your SaaS — with containment and instant revocation — in a live demo.