Solutions

Secure, audited SaaS access for every agent — even on BYOD

Give outsourced and work-from-home agents fast access to your CRM, helpdesk and knowledge tools — with copy/paste, downloads, screenshots and risky sites governed, customer PII contained, and AI assist that never leaks data. No MDM required.

Book a demoTalk to sales
BYOD
Secure corporate surface on personal devices
No MDM
Containment lives in Mira, not the whole device
Remote
Revoke access and wipe data instantly
Audited
Every agent action logged for compliance
The problem

The outsourced-access problem

Outsourced and BYOD agents touch sensitive customer data on unmanaged devices, with no containment, weak audit, and AI tools you can't approve.

Unmanaged devices

Agents work from personal laptops you don't own and can't enroll in MDM — yet they handle your customers' data.

Data leakage

Copy-paste, downloads, screenshots and personal apps make it trivial for customer PII to walk out the door.

Audit gaps

When something goes wrong, you can't prove who accessed which record, when — across the BPO's sprawl of tools.

How Mira helps

The controlled corporate surface on any device

Mira is the managed browser agents sign into. Company data stays inside it — governed, encrypted and wipeable — while agents stay productive with knowledge-aware AI assist.

  • Data containment — Downloads, uploads, clipboard, printing and risky sites are governed so customer data stays inside the managed browser.
  • Ephemeral, encrypted local data — Corporate session data is encrypted with OS-wrapped keys and TTLs — wipeable on session end or remotely revoked by admins.
  • Lightweight device posture — Check OS, patch level and disk encryption at sign-in — without managing the device.
  • Knowledge-aware AI assist — Agents get suggested answers and summaries from approved knowledge bases, with PII redacted before any provider call.
crm · helpdesk · kb
Draft a response for this billing complaint.
Draft ready from KB article #214 · customer card number redacted · paste-out blocked.
Contained · BYOD-safe
Capabilities

Capabilities for contact centers

Agent workspaces

Role-tuned workspaces across CRM, helpdesk, telephony and knowledge tools — only the approved apps, nothing else.

Copy / download controls

Govern clipboard, downloads, uploads and printing per role to stop data exfiltration.

Remote revocation & wipe

Cut a single agent, team or the whole BPO instantly: sessions end, the workspace locks, cached data is wiped.

Customer PII DLP

Detect and redact card numbers, SSNs and account data before it leaves the managed browser.

Governed agent assist

Suggested replies and call summaries from approved knowledge — under policy, with provenance.

Full activity audit

Teleworker and call-center activity is logged for compliance and QA — metadata-first.

Use cases

Across the contact-center floor

Productive agents, contained data, provable compliance — onshore, offshore or at home.

  • Outsourced operations — Onboard a BPO in days with least-privilege, audited access — no laptops to ship or manage.
  • Work-from-home agents — Secure access to your SaaS from personal devices, with containment and remote revocation.
  • Seasonal & surge staffing — Spin up and cut access fast for temporary agents, with full audit.
  • QA & compliance review — Reconstruct agent activity for quality scoring and dispute resolution.
agent · session controls
Can I download this customer's statement?
Blocked by policy for your role. Summary available in-app instead. Action logged.
Least-privilege · audited
Approved workspaces & integrations

Trusted apps for this role

CRM / case managementContact-center platformsITSM platformsKnowledge basesCommon enterprise SaaSInternal admin portalsCustom CRMs
Compliance & controls

Mapped to your obligations

PCI-aware DLPSOC 2GDPR / DPDPHIPAA (healthcare BPO)BYOD containmentRemote wipeMetadata-first auditSSO · MFA
FAQ

Questions for Call Center & BPO teams

Do agents need company laptops or MDM?+
No. Mira is the controlled corporate surface on a personal device. Company data stays inside the governed browser with encrypted, TTL'd storage that's wipeable on session end or remotely revoked — without enrolling the whole device in MDM.
How do you stop data from leaving?+
Downloads, uploads, clipboard, printing and risky sites are governed per role, customer PII is detected and redacted before any AI call, and everything is audited. Sensitive actions can be blocked entirely.
Can we cut a BPO's access instantly?+
Yes. The kill switch drops a user, team, device or the whole tenant in one central change: live sessions end, the workspace locks, cached data wipes, and further access fails closed.

Secure your outsourced and remote agents today

See Mira give BYOD agents safe, audited access to your SaaS — with containment and instant revocation — in a live demo.

Book a demo